Xtra-PC Support Knowledge Base

Xtra-PC Support Knowledge Base

Questions

  1. Why does the Important Application Installer continue to appear after a reboot even though it completed successfully?
  2. Why does the installer stop on step 2 when installing Chrome?
  3. Why do I get a message in Google Chrome that says this computer will stop receiving Google Chrome Updates?
  4. Why has Netflix stopped working when using the Xtra-PC desktop shortcut?
  5. Why does my computer still boot to Windows and not to my Xtra-PC USB device?
  6. Why is my computer still not booting from my Xtra-PC USB device, even though I have the BIOS set to boot from a USB device first?
  7. How do I share a locally attached printer to my Xtra-PC to other Windows computers on my network?
  8. Why can't I connect to my wireless network?
  9. When I plug my Xtra-PC into my Windows 7 computer, I get a message saying, “You need to format the disk in Drive (X) before you can use it. Do you want to format it now?” What do I do?
  10. How can I reset my Administrator account password if I have forgotten it?
  11. What do I do if I get a message that Abobe Flash Player plug-in is not installed or that "Adobe Flash Player is required to display some elements on this page"?
  12. What do I do if I get a message that "Your Adobe Flash Player is out of date"?
  13. How do I use Netflix with the latest Chrome web browser and HTML5?
  14. How do I install Minecraft on Xtra-PC?
  15. How do I access files from my computer's HDD (hard disk drive) from Xtra-PC-USB?
  16. How do I remove some of the desktop shortcuts that I don’t use?
  17. How do I add a desktop shortcut for an item on the Start menu?
  18. When I try to use Netflix, I get a screen that says my browser is not compatible. What do I do?
  19. I put a DVD in to watch a movie, but the movie won’t play. What do I do?


Answers

Why does the Important Application Installer continue to appear after a reboot even though it completed successfully?

We have seen in a few cases where even though the Important Application Installer completes successfully, it will prompt to run again on the next reboot. This issue has been resolved in the latest product release. If you are experiencing this issue, please do the following to resolve the issue:

  • Open a terminal window (Ctrl+Alt+T)
  • Run the command:  sudo rm -f /etc/xdg/autostart/welcome.desktop
  • Enter the administrator password.
  • The issue should now be resolved.

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Why does the installer stop on step 2 when installing Chrome?

Effective March 3,20016 Google has eliminated the 32 bit Chrome download from their site. This causes the Xtra-PC Installer to stop at step 2 of the install. All of the features and other applications of Xtra-PC loaded in step one will run fine.

If the step 2 Chrome installer is still open, close it by clicking on the "x" in the top right corner of the installer window.

There are two options for fixing this problem:

  1. Do nothing. The Chromium browser is installed in Xtra-PC and can be used as the browser. However, video-rich sites may or may not run on Chromium.
  2. Download Firefox by going to Start 'X' --> Local Administration --> Synaptic Package Manager.  Once the package manager opens, select search and then type Firefox in the search box.  Click the checkbox next to “firefox” and select “Mark for Installation”.  Then, click “Apply” in the top toolbar.

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Why do i get a message in google chrome that says this computer will stop receiving google chrome updates?

Xtra-PC is built on a 32-bit Linux based operating system in order to optimize its operation and compatibility for older PCs which are generally comprised of 32-bit hardware.  As a result, you may see the following message in Google Chrome when running it:

               "This computer will soon stop receiving Google Chrome updates because this Linux system will no longer be supported."

Google recently announced that it is dropping support for all 32-bit Linux based Operating Systems starting in March 2016.  You will still be able to use Chrome after this time, but you will no longer receive any updates or new versions of Google Chrome.

If you use Xtra-PC to watch Netflix or Amazon videos, we recommend that you keep using Chrome for those websites as it provides full DRM and ECE media management security that those sites require when playing movies.

You can also switch to another web browser that is still fully supported on 32-bit such as Firefox and Chromium.   At this time, Firefox and Chromium do not have full support for all the media management rights required by Netflix and Amazon videos, so they are unable to play videos at this time. Firefox has said that sometime in 2016 they will add this support but they did not provide an ETA yet.

You can install Firefox and/or Chromium by going to the Start 'X' --> Local Administration --> Synaptic Package Manager.

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Why has Netflix stopped working when using the Xtra-PC desktop shortcut?

Important Note: This only applies to older Xtra-PC products that shipped prior to 11/11/2015. The below steps are NOT needed on Xtra-PC devices shipped after this date.

Recently, Netflix changed their system requirements for watching videos online with web browsers that use Silverlight. As a result, you can no longer stream Netflix videos on Xtra-PC devices shipped prior to 11/11/2015 when using the Netflix desktop shortcut on the Xtra-PC desktop because Silverlight is used to play the videos.

To start watching Netflix videos again on your Xtra-PC , please install the Google Chrome web browser by following the steps below. Chrome includes all the necessary video and Flash extensions needed to view streaming audio and video (i.e. Netflix, Amazon videos, etc...).

Once Chrome is installed, do not use the Netflix desktop shortcut anymore (follow step 5 below to remove the desktop shortcut). To watch Netflix, simply open Chrome and go to www.netflix.com.

  1. Open Synaptic Package Manager
    • Click on the Start "X" button --> Local Administration --> Synaptic Package Manager
  2. Refresh to get latest install versions of software
    • Once Synaptic Package Manager opens, click on the "Reload" button in the top toolbar.
  3. Install latest libnss3 package
    • Click on the "Search" button in the top toolbar
    • Type in "libnss3", then click "search"
    • Click the check box next to the "libnss3" package and choose "Mark for upgrade"
    • Click the "Mark" button in the "Mark additional required changes?" popup window
    • Click the "Apply" button in the top toolbar
    • Click "Apply" button in the "Apply the following changes?" popup window
    • When install finishes, close Synaptic Package Manager
  4. Download the latest Chrome browser from https://www.google.com/chrome/browser/desktop/index.html
    • Choose the "32-bit .deb (For Debian/Ubuntu)" package
    • Click on "Keep" if you are prompted with the message "This type of file can harm your computer.  Do you want to keep google-chrome...deb anyway?"
    • After the Chrome install file downloads, click on the file or choose "open" from the drop down menu in Chrome to open it.  This will launch the Package Installer.
    • In the Package Installer window, click on "Install Package"
    • Enter the administrator's password on the pop-up window that appears and then click on "OK"
    • After clicking "OK", Chrome will install.  This could take a little time and when it completes, there will be a message on the bottom of the Package Installer that says installation is complete
    • Close Package Installer. Chrome is now installed
    • To launch Chrome, click on the Start "X" --> Email and IM --> Google Chrome
  5. To remove the Netflix desktop shortcut from your Xtra-PC desktop, do the following steps:

    NOTE: Replace <username> with the username you are currently logged in as.

    • Open a terminal window (Ctrl+Alt+T)
    • Run the command:  sudo chattr -i /home/<username>/Desktop/01_netflix.desktop
    • Run the command:  sudo rm –f /home/<username>/Desktop/01_netflix.desktop

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Why does my computer still boot to Windows and not to my Xtra-PC USB device?

This is most likely caused by your computer not being set to boot from a USB device.  Accessing the BIOS settings on computers varies depending on the make and model of the computer.  However, in general, when you first turn on your computer, you should see an option to enter your computer's setup.  To change your computer to boot to your Xtra-PC USB device, follow these steps:

  1. Shut down your computer, then restart it.
  2. When you see the manufacturer’s logo, hit the key displayed to enter the BIOS.  It varies, but this is sometimes called “Setup,” not BIOS.  (If your existing operating system starts, you’ve missed the chance to get into the BIOS.  If this happens, just start over and try again to hit the key in time--don’t worry; this may take you a few tries.)  This key varies by manufacturer.  The most common keys are F2, F10, F12, and Delete.  Here’s an example of what your screen may look like:

  3. Once you’re in the BIOS menu, select the “Boot” or “Boot Order” submenu.  All manufacturers use slightly different BIOS layouts, so look for a variation on the name Boot.
  4. In the “Boot” or “Boot Order” menu, change the Boot Order so that the “USB device” is the first Boot device.  Each BIOS menu will have a different way of displaying your drive.
  5. Save settings and exit.  Your computer should now boot from the Xtra-PC USB device.

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Why is my computer still not booting from my Xtra-PC USB device, even though I have the BIOS set to boot from a USB device first?

While the majority of computers boot from a USB Flash drive simply by setting the boot order as described here, some computers, such as the HP Compaq DX2400, don't support booting from USB flash drives.  This can be confusing because they may even have an option to select in the boot order to boot from a USB drive.  But this is referring to an actual USB HDD and not a USB flash drive.  So, the Xtra-PC USB device is detected as a HDD and not as a USB flash drive. You should see your Xtra-PC USB device listed in your detected HDDs in the BIOS, and most likely it will be a lower priority than your internal drive.

To work around this limitation, look in the BIOS setup for something like "HDD Priority" or "HDD Boot Order".  If it is recognizing your Xtra-PC USB device as a HDD, then setting it to boot from USB first in the boot order will not work.  Instead, change the boot order to boot from a HDD first, and then set your Xtra-PC USB device as the first HDD in the HDD priority list.

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How do I share a locally attached printer to my Xtra-PC to other Windows computers on my network?

It is possible to share a printer locally attached to your Xtra-pc to other Windows computers on your network.  In order to do this, please perform the following steps.

  1. Install the supporting software needed:
    • Open a Terminal window (Ctrl+Alt+T)
    • Install additional software needed:  sudo apt-get update ; sudo apt-get -y install cups gedit samba
    • If you have an HP Printer, we highly recommend installing the drivers from HP:  sudo apt-get -y install hplip
  2. Add your printer via Printer Manager:  Start 'X' button --> Local Administration --> Printers --> Printer Manager
    • Once Printer Manager opens, click the "+ ADD" button.
    • If Printer Manager sees your printer, it will list it in the Devices list in the left hand column.  If it does not list your printer, you may not have the correct printer driver installed.
    • Select your printer in the Devices list.  The best available driver is automatically selected as shown in the "Connections" section.
    • Click the "Forward" button.
    • Select any Installable options for your printer if you have them (i.e. duplexer).  Then, click "Forward".
    • The printer will have a default name and description, but you can change it if you like.  Please note that you should remember the short name you give the printer as that is the name you will need to specify from your other Windows clients when mapping to this printer over the network.
    • Click "Apply" button.
    • You can print a test page at this poinmt if you like to ensure it prints correctly by clicking on the "Print Test Page" button.
  3. Now, on the top menubar in Printer Manager, select Server --> Settings
  4. Check the box next to "Publish shared printers connected to this system". Then click the "OK" button.
  5. Right-click on your printer that is listed in Printer Manager, and ensure that "Shared" is checked. If it is not, click on it to ensure it is checked.
  6. Now, we need to configure your Xtra-PC to allow Windows client to access your printer.  To do this, do the following:
    • From a terminal window, run:  gksudo gedit /etc/samba/smb.conf
    • Towards the end of the smb.conf file, you will see the [printers] section. Under this section, ensure that "browesable = yes" and "guest ok = yes". Once those two lines are set to "yes", Save and close the file (File -> Save).
  7. Restart the smdb service by running:  sudo service smdb restart
  8. Restart the nmdb service by running:  sudo service nmdb restart
  9. Add the printer on your Windows computers by doing the following:
    • Go to where you can add a printer in Windows. This varies slightly depending on your Windows OS version, but in general, you go to "Devices and Printers", then "Add printer"
    • The browsing for printers in Windows is fairly unreliable, so we suggest that instead of waiting for Windows to finish searching for your printers, to just simply click on "The printer that I want isn't listed".
    • Select the "Select a shared printer by name" and type in the network path to your printer where "computername" is the Name or IP of your Xtra-PC and "printername" is the short name you gave your printer in step 2 above: \\computername\printername
    • Windows may complain about a missing driver and offer you to choose one manually.  Do this and select your printer.
    • You should now be able to print to the printer attached locally to your Xtra-PC from any Windows client on your network.

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Why can't I connect to my wireless network?

There are various reasons why you may not be able to connect to your wireless network.  It can range from the wireless network adapter being turned off at the hardware level to a different wireless network adapter driver being needed.  The following steps will walk you through the proces of getting your wireless network to work with Xtra-PC.

  1. Boot to the Xtra-PC USB
  2. Once Xtra-PC is loaded and you are logged in, left click on the network connection icon (it looks like two computer monitors) in the bottom right corner (next to the clock).  If it lists your wireless network, left click on it to connect.  If it doesn't list your wireless network, proceed to the next step.
  3. Right click on this icon and see if “Enable Wi-Fi” is checked.  If not, click on it to enable Wi-Fi.  Wait about 30 seconds and then check again to see if it lists your wireless network.  If it lists your wireless network, left click on it to connect.  If it doesn't list your wireless network, proceed to the next step.
  4. Check to see if the wireless LED on your computer itself shows if wireless is on or off (i.e. usually the LED is orange if off; green or blue if on)?
  5. If it shows as turned off on the hardware, try turning it on at the hardware level.  The switch for this varies with your computer vendor.  If it lists your wireless network, left click on it to connect.  If it doesn't list your wireless network, proceed to the next step.
  6. Check if Wi-Fi is disabled at the software level by doing the following:
    • Open a terminal window (Ctrl+Alt+T)
    • Run the command:  rfkill list all
    • Do any of your wireless network adapters say “yes” to soft or hard blocked?
      • If any say "yes", this means your wireless adapter is disabled. To enable your wireless adapter, run:  sudo rfkill unblock wifi

        NOTE:  A hard block generally can't be overridden by software (i.e with rfkill) and means your wireless adapter is disabled at the hardware level.  So, if running sudo rfkill unblock wifi doesn't enable your wireless adapter, it's likely there is a hardware switch that needs to be turned on.

      • If all say "no" and you still can't connect to your wireless network, proceed to the next step.
  7. Lastly, it could be that a different wireless adapter driver is needed. Many wireless adapters are detected and load drivers automatically, but some wireless adapters may not work with the default drivers that are installed and need different drivers to be installed.
    • Determine which wireless adapter you have by doing the following:
      • Open a terminal window (Ctrl+Alt+T)
      • Run the command:  lspci –nn –d 14e4:
        • NOTE: the ”:” at the end of the lspci line above is required and not a typo
        • You will get something back that looks like:

          Network Controller [0280]: Broadcom Corporation BCM4311 802:11b/g WLAN [14e4:4311] (rev 01)

        • The command lspci –nn –d 14e4: is for Broadcom wireless cards specifically. If that command does not return anything (just returns to the command prompt without any printed output), then you have another wireless card like an Intel. In that case, you can get the chipset by running:  lspci –nn.
    • Odds are, if your wireless is not working due to an incorrect driver, you have a Broadcom wireless adapter. The following steps show how to switch to another Broadcom wireless driver. If you have a wireless adapter that is not a Broadcom and/or can't connect to the internet via a wired network connection, please contact support with the outputs from the commands rfkill list all and lspci –nn
      • The easiest and quickest way to install and switch drivers is to temporarily hook your computer to a wired network connection (i.e. hook to your router or internal switch).  This way you can connect to the internet to have the correct drivers downloaded, etc.
      • Once you are connected to the internet via your wired network connection, run the following steps to install a different driver for your Broadcom wireless adapter:
        • Open a terminal window (Ctrl+Alt+T)
        • Remove the current Broadcom wireless driver by running:  sudo apt-get purge bcmwl-kernel-source
        • Install the new driver by running:  sudo apt-get install firmware-b43-installer
        • Once complete, reboot by running:  reboot
    • After rebooting, left click on the network connection icon in the bottom right corner (next to the clock).  If it lists your wireless network, left click on it to connect. 
  8. If you are still unable to connect to your wireless network, please contact support with the outputs from the commands rfkill list all and lspci –nn

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When I plug my Xtra-PC into my Windows 7 computer, I get a message saying, “You need to format the disk in Drive (X) before you can use it.  you want to format it now?” What do I do?

This happens because Windows 7 doesn’t recognize the Xtra-PC drive.  DO NOT HIT FORMAT OR YOU WILL DESTROY YOUR XTRA-PC!  Hit “Cancel” and then restart your computer.  Xtra-PC will boot.  We recommend always shutting down your Windows PC, then inserting Xtra-PC, then starting the PC.

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How can I reset my Administrator account password if I have forgotten it?

Any user account with administrator privileges can reset another user's password.  So, the quickest and easiest method to reset the administrator user account password is to use another user with administrator privileges.  If you have another user account with administrator privileges, then log in as that user, and either use the User Account GUI tool or command line to reset the administrator account password.  Access the User Account GUI tool by going to the Start 'X' button --> Local Administration --> User Accounts.  Reset via the command line by opening a terminal window (Ctrl+Alt+T), then using the command:  sudo passwd administrator

If another user with administrator privileges isn't available, then you can reset the administrator user account password by booting the Xtra-PC USB device into single user mode.  To boot into single user mode and reset the administrator user account password, do the following:

  1. Shut down your Xtra-PC
  2. Turn the power back on your computer and hold the Shift key down while the computer boots.  Keep holding the Shift key until you see a blue background GNU GRUB menu.
    • You should see 4 items in the menu including Xtra-PC GNU/Linux and Advanced options for Xtra-PC GNU/Linux
  3. Using the arrow keys on your keyboard, scroll down to the Advanced options for Xtra-PC GNU/Linux menu item, then hit the Enter key.
  4. This will bring you to another menu (black background) with 2 options:  Xtra-PC GNU/Linux, with Linux 3.13.0-24-generic  and   Xtra-PC GNU/Linux, with Linux 3.13.0-24-generic (recovery mode)
  5. Select the second menu item Xtra-PC GNU/Linux, with Linux 3.13.0-24-generic (recovery mode)
  6. This will load the kernel and initial ramdisk and bring you to the recovery menu.  This can take a couple minutes to complete.
  7. On this menu, scroll down and select “root     Drop to root shell prompt
  8. At the bottom of the screen, you will now be sitting at a root user prompt.
  9. In recovery mode, the filesystem will mount as read-only when choosing this option.  So, you need to remount it with rw (read-write) access.  If you don't do this, you will not be able to change the password of the administrator user.  To remount the filesystem with rw access, run this command:  mount –rw –o remount /
  10. After remounting the filesystem with rw access, you can change the password of the administrator user account (or any other user for that matter) by running:  passwd administrator
  11. After changing the password, type reboot and then hit the enter key to restart your computer.  Please note that after hitting the enter key, you will see the recovery menu again.  There is no need to do or select anything as in about 30 seconds or so, the computer will restart automatically.

After this, the computer will boot into Xtra-PC with the new administrator password you just set.

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What do I do if I get a message that Abobe Flash Player plug-in is not installed or that "Adobe Flash Player is required to display some elements on this page"?

The Adobe Flash Player plug-in is installed during the initial Xtra-PC setup configuration after starting your Xtra-PC USB device for the first time.  If you decided at the time not to run through the initial setup configuration wizard and canceled out of it, you should install it now by going to Start 'X' button --> Local Administration --> Useful Tools --> Third Party Software Install.

If you did run the initial Xtra-PC setup and still get messages about needing to install the Adobe Flash Player plug-in, you may need to remove and then re-install the Adobe Flash Player plug-in.  To do this, ensure you have an internet connection and then follow either the GUI or command line method below:

Re-installing Adobe Flash Player plug-in GUI Method

  1. Close all web browser windows
  2. Launch the Synaptic Package Manager:   Start 'X' button --> Local Administration --> Synaptic Package Manager
  3. Enter the Administrator account password when prompted. You can also chose another user account that has administrator privileges if you prefer.
  4. Click on Search in the top toolbar and in the search field, search for "flashplugin-installer"
  5. Click on the checkbox next to "flashplugin-installer" and then select "Mark for Complete Removal".

    Note:   There is an option for "Mark for Reinstallation", but please don't use this option because this may not be sufficient to correct the issue.

  6. Click Apply in the top toolbar, then click Apply on the confirmation window that pops up.
  7. Once removal is complete, you should be back at the Synaptic Package Manager window and "flashplugin-installer" should be unchecked.
  8. Click the checkbox next to "flashplugin-installer" and then select "Mark for Installation"
  9. Click Apply in the top toolbar, then click Apply on the confirmation window that pops up.
  10. Once installation is complete, you should be back at the Synaptic Package Manager window and "flashplugin-installer" should be checked.
  11. Exit Synaptic Package Manager

Re-installing Adobe Flash Player plug-in Command Line Method

Note:   You must run these commands with a user with administrator privileges.

  1. Open a terminal window:   Ctrl+Alt+T
  2. Remove the Adobe Flash Player plug-in:    sudo apt-get -y purge flashplugin-installer
  3. Enter your password when prompted
  4. Removal will proceed after you enter your password. If you used a user without administrator privileges, you will get a failure message at this point indicating you don't have the correct privileges to remove the Adobe Flash Player plug-in and the Adobe Flash Player Plugin will not be removed.
  5. After removal completes, install Adobe Flash Player plug-in again:    sudo apt-get -y install flashplugin-installer

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What do I do if I get a message that "Your Adobe Flash Player is out of date"?

Adobe decided that Adobe Flash Player 11.2 will be the latest version to target Linux as a supported platform.  As a result, for Linux based systems like Xtra-PC needing a newer version than 11.2 of Adobe Flash Player, it is recommended to use the latest Google Chrome web browser.  The latest versions of Google Chrome have the latest Flash Player versions embedded.  So, if you are being prompted that you need a newer Flash Player version, please follow these steps to install the latest Google Chrome web browser:

  1. Download the latest Chrome browser from https://www.google.com/chrome/browser/desktop/index.html
  2. Choose the "32-bit .deb (For Debian/Ubuntu)" package
  3. Click on "Keep" if you are prompted with the message "This type of file can harm your computer.  Do you want to keep google-chrome...deb anyway?"
  4. After the Chrome install file downloads, click on the file or choose "open" from the drop down menu in Chrome to open it.  This will launch the Package Installer.
  5. In the Package Installer window, click on Install Package
  6. Enter the administrator's password on the pop-up window that appears and then click on OK
  7. After clicking OK, Google Chrome will install.  This could take a few minutes to complete. When it completes, there will be a message on the bottom of the Package Installer that says installation is complete.
  8. Close Package Installer. Google Chrome is now installed.
  9. To launch Google Chrome, click on the Start "X" --> Email and IM --> Google Chrome

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How do I use Netflix with the latest Chrome web browser and HTML5?

Important Note: Currently, Netflix will work only with the latest Chrome browser using HTML5.  As of the writing of this FAQ, Amazon videos still does not support this.  So, for Amazon videos, you will still need to use the Amazon video shortcut on the desktop or menu.

  1. Open Synaptic Package Manager
    • Click on the Start "X" button --> Local Administration --> Synaptic Package Manager
  2. Refresh to get latest install versions of software
    • Once Synaptic Package Manager opens, click on the "Reload" button in the top toolbar.
  3. Install latest libnss3 package
    • Click on the "Search" button in the top toolbar
    • Type in "libnss3", then click "search"
    • Click the check box next to the "libnss3" package and choose "Mark for upgrade"
    • Click the "Mark" button in the "Mark additional required changes?" popup window
    • Click the "Apply" button in the top toolbar
    • Click "Apply" button in the "Apply the following changes?" popup window
    • When install finishes, close Synaptic Package Manager
  4. Download the latest Chrome browser from https://www.google.com/chrome/browser/desktop/index.html
    • Choose the "32-bit .deb (For Debian/Ubuntu)" package
    • Click on "Keep" if you are prompted with the message "This type of file can harm your computer.  Do you want to keep google-chrome...deb anyway?"
    • After the Chrome install file downloads, click on the file or choose "open" from the drop down menu in Chrome to open it.  This will launch the Package Installer.
    • In the Package Installer window, click on "Install Package"
    • Enter the administrator's password on the pop-up window that appears and then click on "OK"
    • After clicking "OK", Chrome will install.  This could take a little time and when it completes, there will be a message on the bottom of the Package Installer that says installation is complete
    • Close Package Installer. Chrome is now installed
    • To launch Chrome, click on the Start "X" --> Email and IM --> Google Chrome

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How do I install Minecraft on Xtra-PC?

  1. Download Minecraft from Minecraft's website here
    • For Linux, they provide a Minecraft.jar to run Minecraft.
  2. Browse to the location where you downloaded the Minecraft.jar file in File Manager
    • Open the file manager from start menu (start "X" button --> File Manager)
    • Browse to where you downloaded the Minecraft.jar file
  3. Add executable permission to the Minecraft.jar file
    • Right-click on the Minecraft.jar, then click on "Properties"
    • Click on the "Permissions" tab
    • Under the "Access Control" section, click on the "Execute" dropdown box and choose "Only owner"
    • Click the "OK" button to save settings
  4. Run Minecraft
    • Right click on the Minecraft.jar file and click on "OpenJDK Java 7 Runtime"

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How do I access files from my computer's HDD (hard disk drive) from Xtra-PC-USB?

Important Note:  Caution should be used when accessing your old Windows OS from Xtra-PC-USB especially if you decide to delete files from your Windows OS HDD (hard disk drive).  Doing so could cause Windows not to boot if you delete import Windows OS files.  In other words, don't delete files that you never would delete when in Windows.

  1. Open File manager from the start menu
  2. Click on the HDD you would like to access

    In this example, the computer has an 80GB HDD that Windows 7 is installed on.  This is the root of your Windows OS (i.e. equivalent to going to C:\ in Windows Explorer).

  3. To access the documents and settings of a Windows user on the Windows 7 HDD, browse to that user's "Documents and Settings" directory.  As an example in this case, to access the user "montyp" files, go to "Documents and Settings", then "montyp":

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How do I remove some of the desktop shortcuts that I don’t use?

Right click on the desktop shortcut that you want to remove.  Go to “Move to Trash.”  Answer yes when you’re asked if you want to move the file to the trash can.  The Netflix and Amazon desktop shortcuts cannot be removed because they have special settings that are required.

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How do I add a desktop shortcut for an item on the Start menu?

Go to the menu item that you want to create a shortcut for and right click on it.  Select “Add to desktop.”

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When I try to use Netflix, I get a screen that says my browser is not compatible.  What do I do?

Because it requires special web browser settings, you must use the Netflix desktop shortcut or menu selection to access Netflix videos.  Accessing these from the included Chromium web browser will not work.  Rebooting your computer may also solve this.  Make sure you click on “always run on this site” when prompted with the message “Silverlight needs your permission to run on this site.”

You may also want to install the latest Chrome web browser as described here.

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I put a DVD in to watch a movie, but the movie won’t play. What do I do?

To watch a DVD, insert the DVD into the DVD drive. Then follow these steps:

  1. Go to the Start menu (the blue X in the lower left corner), then “Media,” then “DVD player.”  This will launch the VLC media player.
  2. On the top menu, click on “View,” then “Playlist.”  In the left side of the Playlist menu, scroll down until you see “Discs” and click on it.  Your movie title should appear in the window on the right.
  3. Double-click on this title, and your movie will begin to play.

If you’ve followed these steps and your DVD still doesn’t play, try a different movie DVD.  If that doesn’t work, go to “Media” on the top toolbar, then “Open Disc. . . “  You’ll now be in the Disc menu.  Make sure that “DVD” is checked and that the disc device is set to “/dev/sr0”.  Then click on the Play button.

If your DVD still doesn’t work, follow these steps:

  1. Click on “Media,” then “Open Disc.”  You should be in the Disc menu.
  2. Make sure that “DVD” is selected.
  3. Check the box next to “No disc menus” then hit “Play.”
  4. If it still doesn’t work, exit the VLC media player.
  5. Go to the Start button (the blue X in the lower left-hand corner), then “Local Administration,” then “Useful Tools.”  Then click on “Fix DVD player.”
  6. Once the tool has finished, go back into the DVD player by going to the Start menu (the blue X in the lower left corner), then “Media,” then “DVD player.”  This will launch the VLC media player.
  7. On the top menu, click on View, then Playlist.  In the left-hand side of the Playlist menu, scroll down until you see “Discs” and click on it.  Your movie title should appear in the window on the right.
  8. Double-click on this title, and your movie will begin to play.

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